Mills provides a full refund or exchange within 30 days of purchase for merchandise that has not been worn, washed or altered. Within 31-90 days we are happy to exchange items that have not been worn, washed or altered. Returns and exchanges can be made in any Mills location, on-campus event or by shipping to our Returns Department. All sales final on clearance items - items ending in $.99.
We offer easy returns. From your "Shipment Confirmation" email print a Mills prepaid UPS Returns Label and a flat rate of $6.95 will be deducted from the amount refunded. Include the completed bottom section of the Return/Exchange form with returned item(s). If you choose another shipping method, we recommend insuring and tracking your package.
We offer free shipping when you are reordering the same item(s) in a different size or color. Simply place a new order online and reply to your order confirmation email informing us of your "exchange order." We will promptly remove your shipping charge. Return the unneeded item(s) for refund as described above under Shipping returned items.
Refunds for credit card transactions are credited to the original credit card. Refunds for credit card transactions where the original credit card is not available are paid by refund check. For cash/check refunds over $10.00, we will mail you a refund check. Amounts less than $10.00 can be paid in cash in-store or at on-campus events. Please allow 14 business days to process your refund.
1830 Harrison Street
San Francisco, CA 94103
650 Iwilei Road., Suite180
Honolulu, HI 96817