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Returns and Exchanges

At Stores

  • Find your local store
  • Check store hours before driving to location
  • Allow up to 14 business days for the refund to post

Returns by Mail

  • Find your Mills Shipment Confirmation email, the one with the tracking number
  • Click the link near the bottom of the email (valid for 30 days) to print the Mills prepaid UPS Return Label
  • A flat shipping rate of $7.95 will be deducted from your refund
  • Enclose a copy of your packing slip and highlight what you are returning or fill out a return form
  • If you choose another shipping method, we recommend insuring and tracking the package
  • Seal the package
  • Take to a UPS drop off and obtain a receipt with the tracking number
  • We are not responsible for lost return packages
  • Once received the order will be processed on the next business day
  • Please allow up to 14 business days for the refund to post

Even Exchanges by Mail

Part1
  • Find your Mills shipment confirmation email with the tracking number
  • Click the link near the bottom of the email (valid for 30 days) to print the Mills prepaid UPS Return Label
  • Flat rate shipping of $7.95 will be deducted from your refund
  • Enclose a copy of your packing slip and highlight what you are returning or fill out a return form
  • If you choose another shipping method, we recommend insuring and tracking the package
  • Seal the package
  • Take to a UPS drop off and obtain a receipt with the tracking number
  • We are not responsible for lost return packages
  • Once received the order will be processed on the next business day
  • Please allow up to 14 business days for the refund to post
Part 2
  • Place a new order online for the correct size
  • To ensure you get free standard ground shipping on your new order, reply to the new Order Confirmation email with the phrase "Exchange Order"

Return Policy

Mills provides a full refund within 30 days of purchase of merchandise for items that have not been worn, washed or altered. All sales final on clearance items - items ending in $.99 and Special Orders.

Mills offers a "No Questions Asked" product quality guarantee to the original purchaser. Defective items may be returned at any time for a replacement or merchandise credit.

Return Form

Questions? Email [email protected] or call 800-541-1850.