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Returns and Exchanges

Returning Your Purchase-- In Store or by Mail
Use one of our convenient options to return an item purchased at a Mills store or at Millswear.com.

In-Store

  • Find your local store
  • Check store hours before driving to location
  • Bring your return to the register
  • Allow up to 14 business days for the refund to post

Returns by Mail

  • Find your Shipment Confirmation email, the one with the tracking number
  • Click the link near the bottom of the email to print the Mills prepaid UPS Return Label
  • A flat shipping rate of $6.95 will be deducted from your refund
  • Fill out the back of the packing list or use a return form
  • If you choose another shipping method, we recommend insuring and tracking the package
  • Seal the package
  • Take to a UPS drop off
  • Once received the order will be processed on the next business day
  • Please allow up to 14 business days for the refund to post

Even Exchanges

Part1
  • Find your shipment confirmation email with the tracking number
  • Click the link near the bottom of the email to print the Mills prepaid UPS Return Label
  • Flat rate shipping of $6.95 will be deducted from your refund
  • Fill out the back of the packing list or use a return form
  • If you choose another shipping method, we recommend insuring and tracking the package
  • Seal the package
  • Take to a UPS drop off
  • Once received the order will be processed on the next business day
  • Please allow up to 14 business days for the refund to post
Part 2
  • Place a new order online for the correct size
  • To ensure you get free standard ground shipping on your new order, reply to the new Order Confirmation email with the phrase "Exchange Order"

Return Policy

Mills provides a full refund within 30 days of purchase of merchandise for items that have not been worn, washed or altered. All sales final on clearance items - items ending in $.99 and Special Orders.

Mills offers a "No Questions Asked" product quality guarantee to the original purchaser. Defective items may be returned at any time for a replacement or merchandise credit.

Return Form

Questions? Email info@millswear.com or call 800-541-1850.

Updated 10/13/2020