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Returns and Exchanges
At Stores
- Find your local store
- Check store hours before driving to location
- Allow up to 14 business days for the refund to post
Returns by Mail
- Find your Mills Shipment Confirmation email, the one with the tracking number
- Click the link near the bottom of the email (valid for 30 days) to print the Mills prepaid UPS Return Label
- A flat shipping rate of $7.95 will be deducted from your refund
- Enclose a copy of your packing slip and highlight what you are returning or fill out a return form
If you choose another shipping method, we recommend insuring and tracking the package
- Seal the package
- Take to a UPS drop off and obtain a receipt with the tracking number
- We are not responsible for lost return packages
- Once received the order will be processed on the next business day
- Please allow up to 14 business days for the refund to post
Even Exchanges by Mail
Part1
- Find your Mills shipment confirmation email with the tracking number
- Click the link near the bottom of the email (valid for 30 days) to print the Mills prepaid UPS Return Label
- Flat rate shipping of $7.95 will be deducted from your refund
- Enclose a copy of your packing slip and highlight what you are returning or fill out a return form
If you choose another shipping method, we recommend insuring and tracking the package
- Seal the package
- Take to a UPS drop off and obtain a receipt with the tracking number
- We are not responsible for lost return packages
- Once received the order will be processed on the next business day
- Please allow up to 14 business days for the refund to post
Part 2
- Place a new order online for the correct size
- To ensure you get free standard ground shipping on your new order, reply to the new Order Confirmation email with the phrase "Exchange Order"
Return Policy
Mills provides a full refund within 30 days of purchase of merchandise for items that have not been worn, washed or altered. All sales final on clearance items - items ending in $.99 and Special Orders.
Mills offers a "No Questions Asked" product quality guarantee to the original purchaser. Defective items may be returned at any time for a replacement or merchandise credit.
Questions? Email [email protected] or call 800-541-1850.