Frequently Asked Questions
Q: How do I exchange something I bought?
Q: What is my local store's phone number/address?
A: Returns and exchanges can be made in any Mills location, or at an on-campus event if there is one at your school. If neither of these works, you can exchange through millswear.com:
First, place your new order online.
Second, send the items you're returning to Mills Returns - follow the link below. We will issue a refund when we receive the package. You can use your preferred shipping service (we'd recommend using a service that provides tracking), or the pre-paid label you can find on Mills' shipment confirmation email. If you use the pre-paid label we will deduct $6.95 from your refund.
We offer free shipping when reordering the same item(s) in a different size or color. To get shipping costs waived on this new order, please reply to your Mills order confirmation email and let us know it's a qualifying exchange.
For more info visit our Returns/Exchange info page.
Q: Where's my package?
A: Once your order has shipped, we send a Mills shipment confirmation email that includes a tracking number. If you have not received this email, either your order has not yet shipped, or we do not have your correct email address on file.
You can also access the Your Account page for your order status. Log into your account and look under Your Order History.
Q: How do I return something?
A: You can return your items to any Mills location, at an on-campus event if there is one at your school, or send to Mills Returns - follow the link below. You can use any preferred shipping service (we'd recommend using a service that provides tracking), or the pre-paid label you can find on Mills' shipment confirmation email. If you use the pre-paid label we will deduct $6.95 from your refund.
For more info visit our Returns/Exchange info page.
Q: What sizes should I order? How do I measure my child?
A: Our clothes are not sized by age or grade. Do not measure over clothing. Use the guide below. Once you have the measurements, refer to our Sizing Charts to match your child's measurements to the closest size.
How to Measure: Hold tape snugly, not tight, and level all around.
Bust/Chest: Measure around the fullest part of chest.
Sleeve Inseam: Measure from armpit to wrist.
Center Back Length: Measure from the neck to the shirttail.
Dropwaist: 2 in. / 5 cm. below belly button.
Natural Waist: Measure the narrowest part of the torso.
Hips: Have child stand straight with feet together, measure around fullest part of the hips.
Inseam: Measure from top of inner thigh to bottom of ankle bone *or* using a pair of pants that fit, measure the inside of the leg from crotch seam to hem line.
Q: I ordered a youth size, why did I receive a child size? I ordered a teen or junior size, why did I receive an adult size?
A: Youth and child are the same size range. Teen, junior and adult are the same size range. The term on the tag will vary between different Mills' vendors.
Q: I have a defective item. How can I get a replacement?
A: Mills offers a "No Questions Asked" product quality guarantee to the original purchaser. Defective items may be returned at any time for a replacement or merchandise credit. Click on "Contact Us," provide your order number, product information and a picture of the defect. We will take care of the rest.
Q: Why didn't my overnight/2nd day package arrive overnight or in 2 days?
A: UPS shipping options (Ground, 2 Day and Overnight)
Items shipped using UPS Overnight will arrive one day after leaving our facility and UPS 2 Day will arrive two days after leaving our facility. UPS does not deliver on Saturday or Sunday so selecting UPS Overnight or UPS 2 Day does not always mean your order will arrive in one or two days from the time you placed it.
Your initial shipment will be sent via the UPS service you selected. If there are subsequent shipments related to your order these may be shipped via UPS SurePost or UPS Ground.
Q: How do I see my order status and my previous orders?
A: You can check your order status and review previous orders by logging into Your Account and selecting Your Order History. You will see a listing of all orders placed, order date and status. Clicking on an Order Number will bring up the order's detail.
Q: When will my items ship?
A: If you order Monday through Thursday, in-stock items will be shipped the next day from your local Mills retail store or our warehouse. If you order Friday through Sunday, in-stock items will ship no later than the following Tuesday.
Orders that include made-to-order or backordered items may be processed when all items are available for shipment. You will receive e-mail updates with the status of your order.
If your order is shipped in multiple shipments there will just be one shipping charge.
Q: How much is shipping?
Q: How should I launder my uniforms?
A: We recommend these care instructions:
Wash colors separately, sort loads by similar fabric types and colors and keep loads small.
Turn everything inside out, especially sweaters and fleece and wash with like items.
Do not wash items with towels to prevent pilling.
Do not iron any type of logo decoration: silkscreen, heat transfer or embroidery.
Be sure to pre-treat stains on cotton or cotton-blend items with non-chlorine bleach prior to washing (machine washing and drying without pre-treating may actually set-in the stain and make it more difficult to remove).
Zippers and buttons on all garments should be closed prior to washing.
Pleated skirts and jumpers may be machine washed in cold water on a gentle cycle then hang to dry and refresh pleats with warm iron. Tumble drying is not recommended.
Piped peter pan blouses should be washed in cold water, dark trim colors may fade with warm or hot water washing.
Broadcloth and oxford shirts can be washed in warm water and tumbled dried, remove promptly, use only non-chlorine bleach.
Cotton and cotton-poly polos should be washed in separate light and dark loads. Turn dark colors inside out, for best results wash in cold water. Both fabrics may shrink up to 5% (mainly in length, not in width).
100% polyester performance polos should be washed in cold water and dried on a gentle cycle with like items. Do not wash with garments with zippers or other hardware to prevent snagging. Do not use fabric softener to preserve the wicking properties.
Q: My school doesn't use Mills, can I purchase your garments?
Q: Our school is interested in switching uniform providers. Who do I contact for more information about Mills Uniform Company?
Q: Still have questions?