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Frequently Asked Questions
A: Once your order has shipped, we send a Mills shipment confirmation email that includes a tracking number. If you have not received this email, either your order has not yet shipped, or we do not have your correct email address on file.
You can also access the Your Account page for your order status. Log into your account and look under Your Order History.
A: Our clothes are not sized by age or grade. Do not measure over clothing. Use the guide below. Once you have the measurements, refer to our Sizing Charts to match your child's measurements to the closest size.
| How to Measure: |
Hold tape snugly, not tight, and level all around. |
| Bust/Chest: |
Measure around the fullest part of chest. |
| Sleeve Inseam: |
Measure from armpit to wrist. |
| Center Back Length: |
Measure from the neck to the shirttail. |
| Dropwaist: |
2 in. / 5 cm. below belly button. |
| Natural Waist: |
Measure the narrowest part of the torso. |
| Hips: |
Have child stand straight with feet together, measure around fullest part of the hips. |
| Inseam: |
Measure from top of inner thigh to bottom of ankle bone *or* using a pair of pants that fit, measure the inside of the leg from crotch seam to hem line. |
A: Youth and child are the same size range. Teen, junior and adult are the same size range. The term on the tag will vary between different Mills' vendors.
Mills stands proudly behind every product. We guarantee all Mills items against normal wear and tear for up to one calendar year from the date of purchase to the original purchaser, and items are guaranteed against manufacturer defects for the life of the garment. Defective items may be returned for a replacement matching what was originally ordered in style, color, and size.
Please reach out to us at [email protected] with the order number, the item affected, and photos of the defective or damaged merchandise. We will take care of the rest.
A: You can check your order status and review previous orders by logging into Your Account and selecting Your Order History. You will see a listing of all orders placed, order date and status. Clicking on an Order Number will bring up the order's detail.
A: Orders are shipped in the order they are received. During peak season orders may not be filled the same day. In-stock items will be shipped as soon as possible from your local Mills retail store or our warehouse. You will receive an email with tracking when your order is shipped. Orders that include made-to-order or backordered items will be shipped when the product is re-stocked. If your order is shipped in multiple shipments you will only pay shipping on the first shipment.
In-store Pickup orders are filled in the order they are received. During peak season orders may not be filled the same day. You will received an email when your order is ready to be picked up. Orders need to be picked up within 7 days of the email notification. Pickup dates are not able to be extended. Items that are not in stock at your local store for pickup will be shipped to you.
A: We recommend these care instructions:
Wash colors separately, sort loads by similar fabric types and colors and keep loads small.
Turn everything inside out, especially sweaters and fleece and wash with like items.
Do not wash items with towels to prevent pilling.
Do not iron any type of logo decoration: silkscreen, heat transfer or embroidery.
Be sure to pre-treat stains on cotton or cotton-blend items with non-chlorine bleach prior to washing (machine washing and drying without pre-treating may actually set-in the stain and make it more difficult to remove).
Zippers and buttons on all garments should be closed prior to washing.
Pleated skirts and jumpers may be machine washed in cold water on a gentle cycle then hang to dry and refresh pleats with warm iron. Tumble drying is not recommended.
Piped peter pan blouses should be washed in cold water, dark trim colors may fade with warm or hot water washing.
Broadcloth and oxford shirts can be washed in warm water and tumbled dried, remove promptly, use only non-chlorine bleach.
Cotton and cotton-poly polos should be washed in separate light and dark loads. Turn dark colors inside out, for best results wash in cold water. Both fabrics may shrink up to 5% (mainly in length, not in width).
100% polyester performance polos should be washed in cold water and dried on a gentle cycle with like items. Do not wash with garments with zippers or other hardware to prevent snagging. Do not use fabric softener to preserve the wicking properties.
A: We're glad you've chosen us for your school uniform needs! Please visit our Dress Code Basics online store, where anyone can purchase uniforms from us!
Q: What is my local store's phone number/address?
